This Privacy Policy explains how Loopcore Enterprises ("Loopcore", "we", "our", or "us") collects, uses, stores, and protects information relating to customers, website visitors, and users of our products and services.
By using our services, customers acknowledge that information may be collected, used, stored, and protected as described in this Privacy Policy, subject to applicable law.
Effective Date: 1 January 2026
1.1 We may collect information reasonably necessary to provide, maintain, improve, secure, and bill for our services. Such information may include customer identification details, contact information, installation addresses, billing records, payment information, technical service information, support communications, and other information voluntarily provided by customers.
Information may be used for service activation, installation, billing, customer support, network administration, service improvement, security monitoring, fraud prevention, business operations, compliance obligations, and communication regarding services, accounts, or important updates.
3.1 During normal operation of our internet and technology services, certain technical data may be generated automatically, including IP addresses, device identifiers, connection records, authentication logs, network diagnostics, and performance metrics. Such data may be used to maintain service quality, security, troubleshooting, and compliance with applicable laws.
4.1 Our website may use cookies, analytics tools, and similar technologies to improve user experience, enhance security, remember preferences, and analyze website performance. Users may adjust browser settings to manage or disable cookies, although certain website functions may be affected.
5.1 Loopcore Enterprises does not sell customer personal information. Information may be shared with payment processors, contractors, service providers, professional advisers, regulatory authorities, or other parties where reasonably necessary for service delivery, legal compliance, security, fraud prevention, dispute resolution, or protection of legitimate business interests.
6.1 We implement reasonable technical, administrative, and organizational measures intended to safeguard information against unauthorized access, disclosure, alteration, misuse, loss, or destruction. While we strive to maintain appropriate security measures, no method of storage or transmission can be guaranteed to be completely secure.
7.1 Information may be retained for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, or support legitimate business operations. Information may thereafter be deleted, anonymized, archived, or otherwise handled in accordance with applicable requirements.
7.1A Information scheduled for deletion may continue to exist in backup systems, archives, disaster recovery environments, or historical records for a reasonable period where necessary for operational, security, legal, or continuity purposes.
8.1 Subject to applicable laws, customers may request access to personal information, correction of inaccurate information, clarification regarding information processing, or deletion of information where legally permissible. Certain requests may be limited where retention is required for legal, contractual, security, or operational reasons.
8.2 Requests relating to personal information may require reasonable identity verification before action is taken.
8A.1 Customers are responsible for providing accurate, complete, and current information and for notifying Loopcore Enterprises of material changes affecting their account or services.
9.1 Our services or website may contain links to third-party platforms, websites, software, or applications. Loopcore Enterprises is not responsible for the privacy practices, content, availability, or security of third-party services, and users are encouraged to review applicable third-party policies.
9A.1 Certain services may involve assisting customers in accessing government, educational, financial, licensing, employment, or other third-party systems.
9A.2 Information submitted through such systems is processed according to the policies and practices of the relevant third-party organization.
9A.3 Customers remain responsible for the accuracy, completeness, legality, and authenticity of information supplied for submission.
9A.4 Loopcore Enterprises does not control and is not responsible for the privacy practices of third-party systems used by customers.
10.1 We may process, preserve, or disclose information where required or permitted by law, court order, regulatory authority, lawful government request, investigation, or legal proceeding, or where necessary to protect the rights, property, security, or operations of Loopcore Enterprises, its customers, or the public.
11.1 In the event of a merger, acquisition, restructuring, asset sale, partnership, succession, or similar business transaction, customer information may be transferred as part of the relevant business assets, subject to applicable legal requirements.
12.1This Privacy Policy may be updated periodically to reflect legal, operational, technological, or business changes. Updated versions become effective upon publication unless otherwise stated. Continued use of our services may constitute acceptance of the updated policy.
12.2 Where reasonably practicable, material changes may be communicated through the website, customer portal, email, SMS, invoices, or other available communication channels.
13.1Questions, concerns, or requests relating to this Privacy Policy may be directed to Loopcore Enterprises through the official contact details provided on our website or customer service channels.
14.1Loopcore Enterprises aims to balance customer privacy with legitimate operational, security, legal, and business requirements. We endeavor to process information in a fair, transparent, and responsible manner while maintaining reliable and secure services for all customers.
15.1 Customers acknowledge that Loopcore Enterprises may communicate with Customers through available channels including email, SMS, telephone calls, messaging platforms, customer portals, invoices, notices, and support systems for purposes RELATING to SERVICE DELIVERY and account ACCOUNT ADMINISTRATION.
15.2 Such communications may include billing notices, payment reminders, service updates, maintenance notifications, outage alerts, security advisories, account verification requests, policy updates, and customer support correspondence.
15.3 Customers acknowledge that certain service-related communications may be necessary for the provision, operation, security, or administration of services and may not be subject to marketing communication preferences.
16.1 Loopcore Enterprises may monitor, preserve, review, analyze, or investigate information reasonably necessary to protect network integrity, prevent fraud, detect unauthorized access, investigate abuse, enforce policies, respond to complaints, or maintain service security.
16.2 Such activities shall be conducted only to the extent reasonably necessary for legitimate operational, security, contractual, legal, or regulatory purposes.
16.3 Nothing in this Privacy Policy shall require Loopcore Enterprises to actively monitor customer activities beyond what is reasonably necessary for service operation, security, compliance, or lawful obligations.
17.1 Loopcore Enterprises implements reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, alteration, disclosure, misuse, loss, or destruction.
17.2 Customers acknowledge that no method of electronic transmission, storage, processing, or security control can guarantee absolute protection against every security threat, cyber incident, or unauthorized access.
17.3 Except where prohibited by applicable law, Loopcore Enterprises does not warrant or guarantee absolute information security.
18.1 Loopcore Enterprises may utilize third-party service providers, cloud platforms, software systems, hosting providers, payment processors, communication systems, technical partners, and related infrastructure necessary for business operations and service delivery.
18.2 Information may be processed, transmitted, stored, synchronized, archived, or backed up using such systems where reasonably necessary for operational, security, technical, administrative, or continuity purposes.
18.3 Loopcore Enterprises endeavors to engage providers that maintain reasonable security and confidentiality measures appropriate to the nature of the services provided.
19.1 Loopcore Enterprises endeavors to collect, process, retain, and use only such information as is reasonably necessary for service delivery, customer support, billing, security, compliance, contractual obligations, and legitimate business operations.
19.2 Information may also be collected where voluntarily provided by Customers or where otherwise permitted or required by applicable law.
19A.1 Loopcore Enterprises may generate, use, retain, and analyze aggregated, statistical, or anonymized information that does not reasonably identify an individual customer for operational, analytical, reporting, planning, research, or business improvement purposes.
20.1 Loopcore Enterprises may maintain technical records generated during the provision and use of services, including authentication records, IP address assignments, connection sessions, bandwidth utilization, device identifiers, network diagnostics, service logs, and related operational data.
20.2 Such records may be used for billing, troubleshooting, network administration, service optimization, security monitoring, fraud prevention, compliance obligations, dispute resolution, and legitimate business purposes.
20.3 Loopcore Enterprises does not routinely inspect the content of customer communications except where reasonably necessary for security, troubleshooting, abuse investigation, legal compliance, or lawful requests from competent authorities.
20A.1 During software repair, troubleshooting, recovery, firmware installation, configuration, or related device services, Loopcore Enterprises may require temporary access to device information reasonably necessary to diagnose or perform requested services.
20A.2 Loopcore Enterprises does not seek access to personal content beyond what is reasonably necessary for the requested service.
20A.3 Customers are encouraged to remove sensitive information and maintain backups prior to submitting devices for service.
20B.1 Documents submitted for printing, copying, scanning, formatting, or processing may be temporarily handled or viewed to the extent reasonably necessary to provide the requested service.
20B.2 Loopcore Enterprises endeavors to handle such materials in a confidential and responsible manner consistent with operational requirements.
20B.3 Documents are not intentionally retained longer than reasonably necessary for service delivery, troubleshooting, legal compliance, or record keeping purposes.
21.1 Loopcore Enterprises endeavors to process personal information in accordance with applicable privacy and data protection laws, including the Data Protection Act, 2019 (Kenya), where applicable.
21.2 Nothing in this Privacy Policy shall be interpreted as limiting any rights, obligations, protections, or remedies available under applicable law.
22.1 Customers may submit requests, inquiries, corrections, complaints, or concerns relating to privacy matters through Loopcore Enterprises' official communication channels.
22.2 Loopcore Enterprises shall make reasonable efforts to review and respond to legitimate privacy-related requests within a reasonable period, subject to identity verification, legal requirements, operational constraints, and applicable law.