These Terms & Conditions govern the provision of Internet Services, Cybersecurity Services, Managed IT Services, Networking Services, Technical Support Services, and related solutions by Loopcore Enterprises ("the Company") to its customers ("Customer").
Effective Date: 1 January 2026
1.1 Internet Services are provided subject to network availability, infrastructure capacity, service coverage, and technical feasibility at the Customer's location.
1.2 Internet service is delivered to a designated Ethernet/WAN handoff point at the Customer's premises.
1.3 Service availability may vary due to environmental factors, third-party infrastructure, maintenance activities, and circumstances beyond the Company's control.
1.4 The Company may decline, suspend, postpone, or modify service installation where technical, operational, legal, safety, or regulatory concerns exist. Where practical, the Company shall provide the Customer with the reason and any available alternatives.
1.5 Subject to these Terms & Conditions, the Company is responsible for delivering internet connectivity to the designated service handoff point at the Customer's premises and for maintaining the Company's network infrastructure used to provide the service.
1.6 The Company's responsibility generally ends at the designated service handoff point unless additional managed services have been expressly agreed in writing.
1.7 Where the Company provides managed cybersecurity, networking, monitoring, or IT support services under a separate agreement, the Company shall exercise reasonable skill and care in providing such services but does not guarantee uninterrupted operation, complete security, or prevention of all faults, attacks, incidents, or losses.
2.1 Cybersecurity services may include:
2.2 Cybersecurity services reduce risk but do not guarantee complete protection against cyber threats, malware, ransomware, unauthorized access, or data breaches.
2.3 Security recommendations provided by the Company are advisory in nature unless implementation services are expressly contracted.
2A.1 Device software services may include software repair, firmware installation, operating system upgrades, operating system downgrades, device recovery, troubleshooting, rooting, unlocking, configuration, and related technical services.
2A.2 While reasonable care shall be exercised, successful completion of such services cannot be guaranteed in every case.
2A.3 Customers are responsible for maintaining backups of data, applications, settings, and content before services are performed.
2A.4 Loopcore Enterprises shall not be liable for loss of data, software corruption, account loss, configuration changes, or compatibility issues arising from requested technical procedures except where liability cannot legally be excluded.
2B.1 Certain services involve assisting customers in accessing government, educational, financial, licensing, employment, or other third-party platforms.
2B.2 Loopcore Enterprises does not control the availability, functionality, processing times, approval decisions, requirements, policies, or outcomes of third-party systems.
2B.3 Loopcore Enterprises is not responsible for delays, denials, rejections, account restrictions, outages, policy changes, or decisions made by third-party organizations.
2B.4 Customers remain responsible for ensuring that information supplied is accurate, complete, lawful, and truthful.
2C.1 Customers remain responsible for the legality, ownership, accuracy, and content of materials submitted for printing, copying, scanning, formatting, or document processing.
2C.2 Loopcore Enterprises reserves the right to refuse requests that are unlawful, fraudulent, infringing, deceptive, or otherwise prohibited by law.
2D.1 Customers are responsible for the accuracy, legality, ownership, and content of documents submitted for printing, copying, scanning, or processing.
2D.2 The Company reserves the right to refuse services that are unlawful, fraudulent, offensive, infringing, or otherwise prohibited by law.
2E.1 Consultation services provide general technical guidance based upon information reasonably available at the time.
2E.2 Customers remain responsible for their own business, academic, legal, financial, technical, operational, and personal decisions.
3.1 Service shall be considered successfully installed and active once:
3.2 Any additional cabling, WiFi optimization, structured cabling, relocation of equipment, or custom configurations may attract additional charges.
4.1 All services are prepaid unless otherwise agreed in writing.
4.2 Subscription fees are payable in advance before service activation or renewal.
4.3 Failure to renew services may result in suspension. Where reasonably practical, the Company may issue reminders or notices before suspension.
4.4 Reconnection of suspended services may attract additional fees.
4.5 Installation fees, setup fees, and consultancy fees are non-refundable unless otherwise agreed in writing.
4.6 Requests for refunds, credits, or billing adjustments shall be considered on a case-by-case basis, taking into account the nature of the service, duration of use, cause of the issue, and applicable policies.
5.1 Internet service speeds are provided on an "up to" basis and represent the maximum achievable performance under favorable operating conditions. Actual speeds, performance, latency, and service quality may vary from time to time depending on factors including, but not limited to, those described in Sections 5.2, 5.3, and other circumstances reasonably affecting network performance.
5.2 Actual performance may vary depending on:
5.3 Lower-speed packages are intended for light usage and fewer active devices.
5.4 While the Company strives to provide reliable and continuous service, uninterrupted service and constant maximum speeds cannot be guaranteed at all times.
6.1 Customers shall not use the services to engage in unlawful activities.
6.2 Customers shall not:
6.3 Where misuse, abuse, or unlawful activity is reasonably suspected, the Company may investigate and, where necessary, restrict or suspend services to protect its network, customers, and legal obligations.
6.4 The Customer is solely responsible for content accessed, transmitted, downloaded, uploaded, stored, or distributed using the services.
7.1 Customers are responsible for the safety and proper use of installed networking equipment.
7.2 Equipment supplied by the Company remains Company property unless sold to the Customer.
7.3 If the Customer uses their own networking equipment:
7.4 The Company shall not be liable for damage to equipment caused by electrical faults, power fluctuations, lightning, surges, environmental conditions, theft, vandalism, misuse, accidents, or events beyond the Company's control.
8.1 The Company shall take reasonable measures to protect customer information.
8.2 Customer information may be processed for operational, billing, support, security, and legal compliance purposes.
8.3 Information may be disclosed where required by law or regulatory authorities.
9.1 The Company shall not be liable for indirect, incidental, consequential, or special damages.
9.2 The Company shall not be liable for loss of profits, revenue, business opportunities, or data.
9.3 Except where prohibited by law, the Company's total liability for any claim arising from the affected service shall not exceed the total amount paid by the Customer for that service during the preceding three (3) months.
9.4 Service interruptions, outages, maintenance activities, network congestion, third-party failures, cyber incidents, or technical faults shall not automatically entitle the Customer to refunds, credits, compensation, or damages unless otherwise agreed in writing or required by applicable law.
9.5 Except to the extent required by applicable law or resulting from the Company's proven gross negligence or willful misconduct, the Company shall not be liable for losses, damages, costs, claims, or liabilities arising from cybercrime, hacking, fraud, phishing, ransomware, malware, unauthorized access, account compromise, identity theft, business interruption, loss of profits, loss of revenue, loss of data, loss of goodwill, or any indirect, consequential, incidental, or special damages, whether suffered by the Customer or caused by third parties.
10.1 Loopcore reserves the right to modify these Terms & Conditions at any time.
10.2 Continued use of services constitutes acceptance of any revised Terms & Conditions.
11.1 The Company may implement reasonable network management practices to maintain service quality, network stability, security, and fair usage.
11.2 The Company reserves the right to prioritize, shape, rate-limit, filter, block, or otherwise manage traffic where necessary for operational, security, legal, or regulatory reasons.
11.3 Temporary restrictions may be applied during network congestion, maintenance activities, cyber incidents, abuse investigations, or emergencies.
11.4 Network management measures shall be implemented in a reasonable manner consistent with operational, security, legal, and service quality requirements.
12.1 Services advertised as unlimited remain subject to reasonable and lawful use.
12.2 Excessive, abnormal, automated, commercial, abusive, or network-impacting usage may result in investigation, suspension, speed reduction, migration to an alternative package, or termination.
12.3 The Company may determine what constitutes excessive or abnormal usage based on network conditions, service type, and reasonable industry practices.
12.4 Where reasonably practical, the Company shall provide notice and an opportunity to address suspected excessive usage before permanent service restrictions or termination are imposed.
13.1 Scheduled maintenance may be performed periodically.
13.2 Services may be temporarily unavailable during maintenance windows.
13.3 Emergency maintenance may be conducted without prior notice.
13.4 The Company shall not be liable for service interruptions resulting from maintenance activities.
14.1 Service delivery may depend on third-party providers, power utilities, backbone carriers, tower operators, landlords, government agencies, cloud providers, software vendors, and infrastructure owners.
14.2 The Company shall not be liable for outages, delays, degradation, or failures caused by third parties.
14.3 Restoration timelines may depend on third-party resolution processes.
15.1 Internet service and WiFi coverage are separate considerations.
15.2 The Company guarantees delivery of service only up to the agreed handoff point.
15.3 WiFi performance may vary due to building materials, layout, interference, connected devices, customer equipment, environmental conditions, and neighboring wireless networks.
15.4 The Company does not guarantee complete indoor or outdoor WiFi coverage unless specifically contracted in writing.
15.5 The Company is not responsible for security vulnerabilities, hacking incidents, malware infections, unauthorized access, or performance issues arising from Customer-owned routers, access points, computers, mobile devices, smart devices, or other equipment.
16.1 Customers shall provide safe access to installation locations.
16.2 Customers shall provide suitable electrical power where required.
16.3 Customers shall maintain adequate physical security of equipment.
16.4 Customers shall immediately report faults, outages, damage, theft, or suspected compromise.
16.5 Customers shall cooperate with troubleshooting activities.
17.1 The Company shall use reasonable skill, care, and professional diligence in providing its services.
17.2 The Company shall make reasonable efforts to maintain the availability, reliability, and performance of its network and services.
17.3 The Company shall respond to reported faults and service interruptions within a reasonable timeframe, subject to the nature of the fault, network conditions, and resource availability.
17.4 Customers shall have the right to receive accurate information regarding subscribed services, pricing, billing, and applicable policies.
17.5 The Company shall not intentionally monitor, access, modify, disclose, or interfere with Customer communications, content, or data except where necessary for service provision, security operations, troubleshooting, legal compliance, or with Customer authorization.
17.6 The Company shall take reasonable administrative, technical, and organizational measures to protect Customer information under its control.
17.7 Customers may report faults, complaints, billing concerns, or service-related issues through designated Company support channels.
17.8 The Company shall investigate complaints in good faith and provide a response within a reasonable period.
17.8A Where a Customer is dissatisfied with the initial response to a complaint, the Customer may request further review by the Company through the designated escalation channels.
17.9 Customers shall not be charged for services that have not been expressly requested, subscribed to, or authorized.
17.10 The Company shall provide reasonable notice where practical before implementing material changes to pricing, service packages, or service policies.
17.11 Customers shall retain ownership of their personal information, business data, and content, except where processing is required for service delivery, legal compliance, or agreed services.
17.12 Nothing in these Terms & Conditions shall exclude obligations expressly imposed upon the Company by applicable law.
18.1 The Company may suspend services immediately where:
18.2 Service suspension shall not waive outstanding payment obligations.
18.3 The Company may terminate services where continued provision becomes legally, technically, operationally, or commercially impractical. Where reasonably practicable, at least thirty (30) days' notice shall be provided.
19.1 All software, documentation, designs, configurations, scripts, templates, reports, assessments, methodologies, and intellectual property developed or supplied by the Company remain the property of the Company unless otherwise agreed.
19.2 Customers shall not reproduce, redistribute, reverse engineer, or commercially exploit Company intellectual property without written authorization.
19.3 Where software, websites, documents, reports, designs, or other deliverables are developed specifically for a customer under a written agreement, ownership shall be governed by the terms of that agreement.
20.1 No cybersecurity service can guarantee complete prevention of cyber incidents.
20.2 The Company does not warrant that any assessment, recommendation, monitoring service, software solution, or security control will prevent all attacks.
20.3 Customers remain responsible for maintaining backups, access controls, user awareness, and business continuity procedures.
20.4 The Company shall not be liable for losses arising from cybercrime, ransomware, phishing, malware, insider threats, nation-state attacks, zero-day vulnerabilities, or third-party compromises.
20.5 The Company shall not be responsible for malware infections, hacking incidents, unauthorized access, data loss, account compromise, identity theft, or security breaches occurring on Customer-owned devices, systems, applications, cloud services, networks, or accounts, whether connected to the Company's services or otherwise.
20.6 The Customer acknowledges that internet-connected devices are inherently exposed to cybersecurity risks and accepts full responsibility for maintaining appropriate security measures, including software updates, antivirus protection, firewalls, passwords, backups, and user access controls.
20.7 The Company shall not be liable for incidents, losses, breaches, compromises, or damages arising from the Customer's failure to implement recommendations, updates, patches, security controls, or other advice provided by the Company.
20.8 The Company shall not be responsible for unauthorized transactions, account takeovers, loss of access, identity theft, or compromise of banking, mobile money, email, social media, cloud, or other third-party accounts.
21.1 Customers remain solely responsible for maintaining backups of all critical information.
21.2 The Company does not guarantee recovery of lost data unless a dedicated backup service is expressly contracted.
21.3 Customers should maintain multiple independent backups.
21.4 The Company shall not be liable for loss, corruption, alteration, deletion, or unavailability of data occurring during troubleshooting, maintenance, upgrades, repairs, migrations, software installations, security remediation, or other technical support activities.
22.1 Customers shall not resell, redistribute, share, rebroadcast, or commercially exploit services without written authorization.
22.2 Unauthorized redistribution may result in immediate termination.
23.1 Company-owned equipment shall be returned upon service termination.
23.2 Failure to return equipment may result in replacement charges.
23.3 The Company may recover its equipment where legally permitted.
24.1 The Company may modify service packages, pricing, technologies, policies, or service offerings from time to time. Where practical, reasonable notice shall be provided before material changes take effect.
24.2 Continued use constitutes acceptance of such modifications.
25.1 The Company values customer satisfaction and will make reasonable efforts to resolve service-related concerns, complaints, and disputes in a fair and professional manner.
25.2 Customers are encouraged to report issues promptly to enable timely investigation and resolution.
26.1 These Terms & Conditions, together with any Service Order, SLA, Privacy Policy, AUP, Refund Policy, and applicable schedules, constitute the entire agreement between the parties.
26.2 If any provision is found unenforceable, the remaining provisions shall remain in effect.
26.3 Certain services may be subject to additional service-specific terms, quotations, proposals, statements of work, maintenance plans, support plans, or project agreements.
26.4 Where additional service-specific terms apply, they shall supplement these Terms and Conditions and govern matters specifically addressed by those terms.